We offer technical support. & MORE.

Check out our industry-leading suite of Technical Services!

ScanSource Catalyst's experienced Technical Services team offers design assistance, demo resources, and pre- and post-sale support to our valued customers. Our technical services team members are 100% certified on the manufacturers for which they provide support.

For support from our Technical Services team, just contact us via your preferred method and your request will be directed to the technician that can best support your needs.

Phone: 800.790.2029 x4091

Email:  catalystsupport@scansource.com

Hours: 8:30 am until 8:00 pm ET, Monday through Friday.

You can also access our helpful Technical Support Blog and use our categorized search engine to locate information about a particular technology offered through ScanSource Catalyst.

Design Assistance

Our expert team of design engineers can help you with your most complex system designs. We can create new designs, troubleshoot existing ones, and recommend complementary products to ensure you’re selling a complete solution.

Phone: 800.790.2029 x4091

Other Resources: 
System Central

Demo Resources

ScanSource Catalyst offers an array of virtual and on-premise demo solutions designed to help you win more business.

Virtual Demo Center

ScanSource Catalyst has made it easier than ever to demonstrate the benefits of SMB collaboration solutions. With the ScanSource Virtual Demo Center (SSVDC), you can provide an in-depth, live demo to potential end-user customers without having to carry bulky equipment from site to site. The SSVDC makes it easy and cost-effective to demonstrate the benefits through a secure internet login.

Simply contact your Sales or Business Development rep at 800.790.2029 to schedule a Demo Review with our VDC team.

Post-Sale Technical Support

Our tenured staff of engineers is 100% certified for the vendors we support, and is available to help you configure and support the communications products you purchase from ScanSource Catalyst. Our investments in training, certifications, and lab equipment result in extremely knowledgeable resources your organization can use to extend your own support offering. Our experience with the top brands in the Communications industry - and our ability to create functional, multi-vendor solutions - make us a unique, value-added support organization.

ScanSource Catalyst Technical Support currently provides break-fix assistance for Avaya IP Office. 

Phone: 800.790.2029 x4091